Ticketing updates - guest view & resolved vs closed

- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure - Add guest view URL for tickets
itflow-org · Aug 17, 2024 · 0025503 · 0025503
1 parent ad9b69a
commit 0025503
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Showing 2 changed files with 6 additions and 6 deletions.
diff --git a/guest_view_ticket.php b/guest_view_ticket.php
@@ -24,9 +24,9 @@
 $ticket_id = intval($_GET['ticket_id']);
 
 $ticket_sql = mysqli_query($mysqli,
-    "SELECT * FROM tickets 
-            LEFT JOIN users on ticket_assigned_to = user_id 
-            LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id 
+    "SELECT * FROM tickets
+            LEFT JOIN users on ticket_assigned_to = user_id
+            LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
             WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'"
 );
 

diff --git a/post/ticket.php b/post/ticket.php
@@ -375,10 +375,10 @@
 
         // Get contact/ticket details
         $sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_url_key, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets 
-            LEFT JOIN clients ON ticket_client_id = client_id 
+            LEFT JOIN clients ON ticket_client_id = client_id
             LEFT JOIN contacts ON ticket_contact_id = contact_id
-            LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id                                                                                                                                                            
-            WHERE ticket_id = $ticket_id 
+            LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id                                                                                                                                                         
+            WHERE ticket_id = $ticket_id
             AND ticket_closed_at IS NULL");
         $row = mysqli_fetch_array($sql);