Email Template Editor

[jack-10000]

I have added an email template editor with TinyMCE to Admin > Settings > Mail.
This allows an admin to edit the email templates for all customer-facing email bodies and subjects in ITFlow.

Shortcode support allows you to add things like [company_name] or [ticket_prefix] to insert those values into your template body or subject. You can also insert something like [[ticket_prefix][ticket_number]] or [[company_name]] too.
Shortcodes are converted to $variables if they match a predefined list in the prepareEmailTemplateTags function in functions.php.

There is an 'email-templates-sample.sql' file containing sample templates that are ready to use and will update the DB structure necessary.

[github-actions]

Hello & Welcome! :)

Thanks for taking the time to help improve ITFlow. We're excited to review your contributions - we'll review this PR as soon as we can!

Whilst you're waiting, please feel free to check out the forum.

Just so you know, all contributions to ITFlow are licensed under the GNU GPL. By contributing you grant us a perpetual & irrevocable license to include your work in ITFlow.

[sonarqubecloud]

Quality Gate passed

Issues
31 New issues
0 Accepted issues

Measures
0 Security Hotspots
0.0% Coverage on New Code
0.9% Duplication on New Code

See analysis details on SonarCloud

[wrongecho]

Hey @jack-10000

Not sure if Johnny has gotten back to you separately on this, appreciate you opened the PR quite some time ago.. I assume the delay will be due to the size of the PR - unfortunately it's not something I'd have time to thoroughly review either.

There is an 'email-templates-sample.sql' file containing sample templates that are ready to use and will update the DB structure necessary.

I just wanted to mention you would need to update both db.sql (new installs) and database_updates.php for existing installs (increment the version in database_version.php) for this to integrate into the ITFlow update system.

[sonarqubecloud]

Quality Gate passed

Issues
102 New issues
0 Accepted issues

Measures
1 Security Hotspot
0.0% Coverage on New Code
0.9% Duplication on New Code

See analysis details on SonarCloud