Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...
The workflow allowed by this project looks like:
- Receive an email from customers and automatically creates a Claim
- Route this claim correctly and affect a responsible and open it
- Find the invoice concerned by the claim
- Check the warranty status
- Choose between various possibilities :
- Refuse the Claim (e.g. out of warranty)
- Return the customer's goods and send new ones in 2 click
- Send the goods to the supplier
- Refund the customer
Main modules:
product_warranty Extend the warranty details to product/supplier form
- supplier warranty
- return product to company, supplier, brand
- return instructions
crm_claim_rma
Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :
- product returns (one by one, mass return by invoice)
- warranty control & return address (based on invoice date and product form)
- product picking in / out
- product refund
- product exchange
- access to related customer data (orders, invoices, refunds, picking in/out)
| addon | version | summary |
|---|---|---|
| crm_claim_categ_as_name | 1.0 (unported) | crm_claim_categ_as_name |
| crm_claim_ext | 1.0 (unported) | CRM claim extension |
| crm_claim_rma | 8.0.1.1.0 (unported) | RMA Claim (Product Return Management) |
| crm_claim_rma_code | 8.0.1.0.0 (unported) | CRM Claim RMA Code |
| crm_rma_advance_location | 1.0 (unported) | RMA Claims Advance Location |
| crm_rma_by_shop | 1.0 (unported) | RMA Claims by shop |
| crm_rma_lot_mass_return | 1.0 (unported) | RMA Claims Mass Return by Lot |
| crm_rma_stock_location | 1.0 (unported) | RMA Stock Location |
| product_warranty | 8.0.1.0.0 (unported) | Product warranty |