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Change date of the blog post to 2024-09-03
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Ramo-Y committed Sep 2, 2024
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---
title: "EXM campaign dispatch stopped because CM instance crashed"
date: 2024-08-29 08:00:00 +0100
date: 2024-09-02 09:00:00 +0100
categories:
- Sitecore
tags:
- Sitecore
author: dgashi
---

![Email Marketing](../files/2024/09/02/email.jpg "Email Marketing")
![Email Marketing](../files/2024/09/03/email.jpg "Email Marketing")


## Introduction
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Since the campaign with the status "Sending" stopped with a progress of 40%, we wanted to be sure and reach out to the Sitecore Support team to find the best technical solution.

![EXM Master](../files/2024/09/02/exm-campaign-status.png "Database snippet")
![EXM Master](../files/2024/09/03/exm-campaign-status.png "Database snippet")


In this case, we need to manually change the states. Pausing and resuming the campaign was not possible in our case. Clicking the Button in the Delivery tab of the campaign did not change anything.
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