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Add handoff event payload information
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gharbat committed Mar 14, 2024
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Expand Up @@ -47,3 +47,13 @@ Once this system action is installed on your copilot, a `handoff` event could ha
},
],
```
## What does the `handoff` event payload look like?
The `handoff` event payload will contain the following information:
```json
{
"summery": "full summery of the conversation, it can be used by the human agent to understand the context of the conversation faster",
"sentiment": "neutral|angry|happy",
}
```

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