minor enhancements

.gitignore

@@ -13,4 +13,5 @@ wheels/
 .idea/
 
 .env
-
+.env.prod
+.env.dev

README.md

@@ -11,6 +11,10 @@ This server provides a comprehensive integration with Zendesk. It offers:
 - Specialized prompts for ticket analysis and response drafting
 - Full access to the Zendesk Help Center articles as knowledge base
 
+## Usage
+
+![demo](https://res.cloudinary.com/leecy-me/image/upload/v1736407570/open/zendesk_fjg4ow.gif)
+
 ## Setup
 
 - build: `uv venv && uv pip install -e .` or `uv build` in short.

src/zendesk_mcp_server/server.py

@@ -207,7 +207,7 @@ async def handle_call_tool(
 
         elif name == "create_ticket_comment":
             public = arguments.get("public", True)
-            result = zendesk_client.create_ticket_comment(
+            result = zendesk_client.post_comment(
                 ticket_id=arguments["ticket_id"],
                 comment=arguments["comment"],
                 public=public

src/zendesk_mcp_server/zendesk_client.py

@@ -53,9 +53,9 @@ def get_ticket_comments(self, ticket_id: int) -> List[Dict[str, Any]]:
         except Exception as e:
             raise Exception(f"Failed to get comments for ticket {ticket_id}: {str(e)}")
 
-    def create_ticket_comment(self, ticket_id: int, comment: str, public: bool = True) -> str:
+    def post_comment(self, ticket_id: int, comment: str, public: bool = True) -> str:
         """
-        Create a comment for an existing ticket.
+        Post a comment to an existing ticket.
         """
         try:
             ticket = self.client.tickets(id=ticket_id)
@@ -66,7 +66,7 @@ def create_ticket_comment(self, ticket_id: int, comment: str, public: bool = Tru
             self.client.tickets.update(ticket)
             return comment
         except Exception as e:
-            raise Exception(f"Failed to create comment on ticket {ticket_id}: {str(e)}")
+            raise Exception(f"Failed to post comment on ticket {ticket_id}: {str(e)}")
 
     def get_all_articles(self) -> Dict[str, Any]:
         """