actions-otrs

Checks GitHub issue bodies and comments for OTRS Urls. Found OTRS Urls will be formatted with Markdown and the OTRS ticket will be notified via a note that an issue has linked to this ticket. Also a (configurable) label will be added to the issue. Another notification will be sent out when an issue referencing a ticket is closed.

Attention This action is suited for our needs at @tangro. There is a high possibility that it won't work for you. Reach out to us if you're interested in using it in your workflows.

Example job

name: Check for OTRS Ticket Urls
on:
  issues:
    types: [opened, edited, closed]
  issue_comment:
    types: [created, edited]
jobs:
  otrs:
    name: Check for OTRS tickets
    runs-on: ubuntu-latest
    steps:
      - name: Check for OTRS tickets
        uses: tangro/[email protected]
        env:
          OTRS_USERNAME: ${{ secrets.OTRS_USERNAME }}
          OTRS_PASSWORD: ${{ secrets.OTRS_PASSWORD }}
          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
          GITHUB_CONTEXT: ${{ toJson(github) }}
        with:
          label: 'Ticket'
          otrs-url: 'https://{URL_TO_OTRS}/otrs/index.pl'
          otrs-url-regex: 'https://{URL_TO_OTRS}/otrs/index.pl'
          otrs-url-rest: 'https://{URL_TO_OTRS}/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST'

Attention Do not forget to pass the GITHUB_TOKEN, the GITHUB_CONTEXT the OTRS_USERNAME and the OTRS_PASSWORD via env variables. The OTRS_USERNAME and OTRS_PASSWORD have to be added to the secrets configuration.

Steps the example job will perform:

1. Only act when an issue body gets created, edited or closed or an issue comment gets created or edited
2. Run the action which will check the text and works its magic

Usage

The action will only run on events issues and issue_comment so make sure that your workflow only runs on those, too. Also you'll need a user inside OTRS with the sufficient rights to read issues and post notes. The credentials of this user have to be saved in the secret configuration under OTRS_USERNAME and OTRS_PASSWORD.

Parameters

• label - The action will automatically add a label when a ticket URL has been found. By default it will add a Ticket label. You can set a different label here.
• otrs-url - The URL the formatted links to the ticket will use
• otrs-url-regex - In our case we have an internal and external URL to reach our OTRS. It looks something like this: https://(internal|external).xxx.xx/otrs/index.pl
• otrs-url-rest - The url to the OTRS REST API

Development

Follow the guide of the tangro-actions-template