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Encourage moderators to participate in chat
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Co-authored-by: [email protected]
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sedders123 committed Jun 2, 2021
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Expand Up @@ -6,6 +6,8 @@ For each livestreamed event, a 'Head Moderator' should be chosen. In the event o

If a moderator needs to enforce the rules against a user, a discussion between the moderators is encouraged to ensure a consistent moderation approach.

It's important that chat moderators actively participate in the chat to keep viewers engaged and to help steer the conversation to more relevant topics if necessary.

## Dealing with a problem user

Below is the escalation steps for dealing with a problem chat user
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