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[PR-22840] [Shopify] Support multi-currency incentives in Shopify stores #348

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28 changes: 28 additions & 0 deletions source/advanced_features/multi_currency.rst
Original file line number Diff line number Diff line change
Expand Up @@ -133,3 +133,31 @@ Available options in **Purchases** and **Events** reports:
The options list in the currency filter consists of all the currencies passed to Talkable
along with the purchases/events. If you can't find a currency in the list, it means Talkable never received
a purchase/event with such currency.

Shopify discounts
-----------------

At checkout, Shopify converts these fixed-amount discounts into the customer’s local currency using the store's
defined currency settings. The conversion adheres to the exchange rates Shopify provides, ensuring customers see
discounts in their familiar currency, enhancing transparency and trust during international transactions.

For example:

* A fixed discount of **$10 USD** will display as **€9 EUR** if the conversion rate at the time of checkout is 1 USD = 0.9 EUR.

Shopify performs this conversion dynamically based on the customer's selected currency, simplifying the shopping
experience for international buyers. For more details, refer to Shopify's guide on
`international pricing and discounts <https://help.shopify.com/en/manual/international/pricing/discounts>`_.

**We proactively manage price rule values, such as:**

* Discount Amounts
* Prerequisite Subtotal Ranges

If an exchange rate changes significantly, our system automatically recalculates these values to ensure pricing rules
remain fair and aligned with the intended value of the discount. This adjustment process minimizes manual updates for
merchants and prevents discrepancies in pricing across currencies.

.. note::

Our product uses **own exchange rates**, which are updated automatically every 24 hours