A system to collect bug reports and feedback from players direclty on the game server.

Requires DataManager and GuiFramework!

Adds commands /ticket and /tickets that allow to create a new report ticket or few a list of the respecitvely.

A teleportActions.lua module is included, which will allow admins to teleport to location in which a ticket was made, or to its author. To enable it, require it in customScripts.lua by adding a require("custom.SupportTickets.teleportActions") line.

Keep in mind that for any such modules to work, SupportTickets itself should be assigned to a global variable with the same name.

Configuration

• ticketManagementRank minimal rank that is allowed to view other players' tickets and manage them. Moderator (1) by default.
• ticketsPerPage amount of tickets shown per page. By default 11.
• saveDateString whether data strings should be cached. Set it to false if you expect to change the data format in the future. True by default.
• dateFormat format in which dates are displayed. Does not affect sorting. Default formt is %y/%m/%d %H:%M"

Commands

• /ticket asks the player for a ticket's title and detailed descriptions and saves them.
• /tickets when used by a player, shows them their own tickets. When used by an admin, shows all open tickets.
• /tickets <playerName> only available to admins, shows them list of all tickets made by player with name <playerName>.

All ticket lists are sorted in descending order, so newest tickets appear first. You can simply go to the last page if you wish to see the earliest tickets first.

Custom admin actions

Add new buttons to the admin ticket menu by using the registerAdminAction(buttonLabel, callback) function. You can find an example in teleportActions.lua.