Include better logging embed and fix timeout issues

bot/cogs/tickets.py

@@ -10,6 +10,7 @@
 from discord.ext import commands
 from libs.tickets.structs import ReservedTags, TicketThread
 from libs.tickets.utils import get_cached_thread, get_partial_ticket
+from libs.utils.embeds import LoggingEmbed
 
 from .config import GuildWebhookDispatcher
 
@@ -289,18 +290,15 @@ async def on_ticket_create(
         ticket: discord.channel.ThreadWithMessage,
         init_message: str,
     ):
-        selected_mod = self.determine_active_mod(guild)
         dispatcher = GuildWebhookDispatcher(self.bot, guild.id)
         webhook = await dispatcher.get_webhook()
 
-        select_mod_mention = f"{selected_mod.mention}, " if selected_mod else ""
-
         if webhook is not None:
-            msg = (
-                f"{select_mod_mention}{user.display_name} has created a ticket at {ticket.thread.mention}. The initial message has been provided below:\n\n"
-                f"{init_message}"
-            )
-            await webhook.send(content=msg)
+            embed = LoggingEmbed(title="\U0001f3ab New Ticket")
+            embed.description = init_message
+            embed.add_field(name="Owner", value=user.mention)
+            embed.add_field(name="Link", value=ticket.thread.mention)
+            await webhook.send(embed=embed)
 
 
 async def setup(bot: Rodhaj) -> None:

bot/libs/tickets/utils.py

@@ -102,3 +102,18 @@ async def get_cached_thread(
         if thread is None:
             return None
         return ThreadWithGuild(thread, thread.guild)
+
+
+def safe_content(content: str, amount: int = 4000) -> str:
+    """Safely sends the content by reducing the length
+    to avoid errors
+
+    Args:
+        content (str): Content to be sent
+
+    Returns:
+        str: A safe version of the content
+    """
+    if len(content) > amount:
+        return content[: amount - 3] + "..."
+    return content

bot/libs/tickets/views.py

@@ -6,7 +6,7 @@
 from libs.tickets.structs import TicketThread
 from libs.utils import ErrorEmbed, RoboView
 
-from .utils import register_user
+from .utils import register_user, safe_content
 
 if TYPE_CHECKING:
     from libs.utils.context import RoboContext
@@ -72,7 +72,7 @@ async def confirm(
             self.guild,
             self.ctx.author,
             created_ticket.ticket,
-            self.content,
+            safe_content(self.content),
         )
         embed = discord.Embed(
             title="\U0001f3ab Ticket created", color=discord.Color.from_rgb(124, 252, 0)
@@ -81,7 +81,7 @@ async def confirm(
 
         if self.message:
             await self.message.edit(
-                content=None, embed=embed, view=None, delete_after=15.0
+                content=None, embed=embed, view=None, delete_after=5.0
             )
 
     @discord.ui.button(
@@ -106,5 +106,5 @@ async def on_timeout(self) -> None:
                 "Timed out waiting for a response. Not creating a ticket. "
                 "In order to create a ticket, please resend your message and properly confirm"
             )
-            await self.message.edit(embed=embed, view=None, delete_after=15.0)
+            await self.message.edit(embed=embed, view=None)
             return

bot/libs/utils/embeds.py

@@ -10,6 +10,7 @@ def __init__(self, **kwargs):
 class LoggingEmbed(discord.Embed):
     def __init__(self, **kwargs):
         kwargs.setdefault("color", discord.Color.from_rgb(212, 252, 255))
+        kwargs.setdefault("timestamp", discord.utils.utcnow())
         super().__init__(**kwargs)