Introduce SUPPORT.md (#1282)

CONTRIBUTING.md

@@ -29,11 +29,6 @@ The DCO is an attestation attached to every contribution made by every developer
 
 As a contributor, you’ll want to be familiar with the oneTBB project and the repository layout. You should also know how to use it as explained in the [oneTBB documentation](https://oneapi-src.github.io/oneTBB/) and how to set up your build development environment to configure, build, and test oneTBB as explained in the [oneTBB Build System Description](cmake/README.md). 
 
-## Issues 
-If you face a problem, first check out open [oneTBB GitHub issues](https://github.com/oneapi-src/oneTBB/issues) to see if the issue you’d like to address is already reported. You may find users that have encountered the bug you’re finding or have similar ideas for changes or additions.
-
-You can use issues to report a problem, make a feature request, or add comments on an existing issue. 
-
 ## Pull Requests 
 
 You can find all [open oneTBB pull requests](https://github.com/oneapi-src/oneTBB/pulls) on GitHub. 

README.md

@@ -23,7 +23,8 @@ oneTBB is a part of [oneAPI](https://oneapi.io). The current branch implements v
 > **_NOTE:_** Threading Building Blocks (TBB) is now called oneAPI Threading Building Blocks (oneTBB) to highlight that the tool is a part of the oneAPI ecosystem.
 
 ## Release Information
-Here are [Release Notes](RELEASE_NOTES.md) and [System Requirements](SYSTEM_REQUIREMENTS.md).
+
+See [Release Notes](RELEASE_NOTES.md) and [System Requirements](SYSTEM_REQUIREMENTS.md).
 
 ## Documentation
 * [oneTBB Specification](https://spec.oneapi.com/versions/latest/elements/oneTBB/source/nested-index.html)
@@ -39,7 +40,7 @@ Here are [Release Notes](RELEASE_NOTES.md) and [System Requirements](SYSTEM_REQU
 See [Installation from Sources](INSTALL.md) to learn how to install oneTBB. 
 
 ## Support
-Please report issues and suggestions via [GitHub issues](https://github.com/oneapi-src/oneTBB/issues). See our [documentation](./CONTRIBUTING.md##Issues) to learn how to work with them.
+See our [documentation](./SUPPORT.md) to learn how to request help.
 
 ## How to Contribute
 We welcome community contributions, so check our [Contributing Guidelines](CONTRIBUTING.md)
@@ -49,7 +50,6 @@ to learn more.
 oneAPI Threading Building Blocks is licensed under [Apache License, Version 2.0](LICENSE.txt).
 By its terms, contributions submitted to the project are also done under that license.
 
-
 ## Engineering team contacts
 * [Email us.](mailto:[email protected])
 

SUPPORT.md

@@ -0,0 +1,35 @@
+<!--
+******************************************************************************
+* 
+* Licensed under the Apache License, Version 2.0 (the "License");
+* you may not use this file except in compliance with the License.
+* You may obtain a copy of the License at
+*
+*     http://www.apache.org/licenses/LICENSE-2.0
+*
+* Unless required by applicable law or agreed to in writing, software
+* distributed under the License is distributed on an "AS IS" BASIS,
+* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+* See the License for the specific language governing permissions and
+* limitations under the License.
+*******************************************************************************/-->
+
+# oneTBB Support
+
+We are committed to providing support and assistance to help you make the most out of oneTBB. 
+Use the following methods if you face any challenges. 
+
+## Issues
+
+If you have a problem, check out the [GitHub Issues](https://github.com/oneapi-src/oneTBB/issues) to see if the issue you want to address is already reported. 
+You may find users that have encountered the same bug or have similar ideas for changes or updates.
+
+You can use issues to report a problem, make a feature request, or add comments on an existing issue.
+
+## Discussions 
+
+Visit the [GitHub Discussions](https://github.com/oneapi-src/oneTBB/discussions) to engage with the community, ask questions, or help others. 
+
+## Email
+
+Reach out to us privately via [email](mailto:[email protected]).