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DIGITAL-43: Make the fields in this file plain text, do not allow HTM…
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cathybaptista committed Dec 26, 2024
1 parent b932826 commit 37feff4
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name:
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value: 'Qualitative research'
description:
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value: '<p>Primarily exploratory research used to gain an understanding of underlying reasons, opinions, and motivations. It provides insights into the problem or helps to develop ideas or hypotheses for potential quantitative research.</p>'
format: html
weight:
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value: 25
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'Primarily exploratory research used to gain an understanding of underlying reasons, opinions, and motivations. It provides insights into the problem or helps to develop ideas or hypotheses for potential quantitative research.'
format: plain_text
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name:
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value: 'No wrong ideas'
description:
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value: '<p>In design thinking, the principle that, in order to forward innovative thinking, the group or individual performing the thinking session must accept and consider all ideas as possible solutions.</p>'
format: html
weight:
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value: 21
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'In design thinking, the principle that, in order to forward innovative thinking, the group or individual performing the thinking session must accept and consider all ideas as possible solutions.'
format: plain_text
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name:
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value: 'Front Stage / Back Stage'
description:
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value: '<p>Parts of a service that is visible to the user of that service are called front stage. Parts of a service with which the service provider interacts, but which are not visible to the user of the service, are called back stage.</p>'
format: html
weight:
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value: 12
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'Parts of a service that is visible to the user of that service are called front stage. Parts of a service with which the service provider interacts, but which are not visible to the user of the service, are called back stage.'
format: plain_text
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name:
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value: 'Yes, And'
description:
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value: '<p>In design thinking, the logical opposition to the statement, “No, But...” Meant to set up acceptance and integration, this form of reply to statements can allow for expansive conversation instead of a negation of opinions and options.</p>'
format: html
weight:
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value: 35
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'In design thinking, the logical opposition to the statement, “No, But...” Meant to set up acceptance and integration, this form of reply to statements can allow for expansive conversation instead of a negation of opinions and options.'
format: plain_text
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name:
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value: Accessibility
description:
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value: '<p>The extent to which content is available, understandable, and usable by all audiences, regardless of sensory, physical, cognitive, intellectual, or situational disabilities or impairments</p>'
format: html
weight:
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value: 2
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'The extent to which content is available, understandable, and usable by all audiences, regardless of sensory, physical, cognitive, intellectual, or situational disabilities or impairments.'
format: plain_text
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name:
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value: 'Concept/Context mapping'
description:
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value: '<p>An ethnographic research process that tries to understand the environment in which the behavior under study takes place</p>'
format: html
weight:
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value: 5
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'An ethnographic research process that tries to understand the environment in which the behavior under study takes place.'
format: plain_text
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name:
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value: 'Best Practice'
description:
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value: '<p>Procedures or approaches that are accepted or prescribed as being correct or most effective.</p>'
format: html
weight:
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value: 3
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'Procedures or approaches that are accepted or prescribed as being correct or most effective.'
format: plain_text
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name:
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value: 'Customer Experience (CX)'
description:
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value: "<p>Customer experience (CX) is an individual's perception of all their interactions with an organization. While <em>customer service</em> focuses on improving a <em>single</em> interaction, CX is the sum of direct customer service, plus all the ways customers interact with an organization, including websites, buildings, and physical or digital products.</p>"
format: html
weight:
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value: 6
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: "Customer experience (CX) is an individual's perception of all their interactions with an organization. While customer service focuses on improving a single interaction, CX is the sum of direct customer service, plus all the ways customers interact with an organization, including websites, buildings, and physical or digital products."
format: plain_text
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name:
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value: '3 Es'
description:
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value: '<p>Effectiveness, Ease, and Emotion are three core qualities to measure customer experience; based on a Forrester Research Inc. pyramid model of customer experience.</p>'
format: html
weight:
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value: 0
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'Effectiveness, Ease, and Emotion are three core qualities to measure customer experience; based on a Forrester Research Inc. pyramid model of customer experience.'
format: plain_text
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name:
-
value: Shadowing
description:
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value: '<p>A research methodology during which the researcher follows the participant through the participant’s activities. These activities show the researcher the participant’s physical context, as well as their interactions within that context.</p>'
format: html
weight:
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value: 29
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'A research methodology during which the researcher follows the participant through the participant’s activities. These activities show the researcher the participant’s physical context, as well as their interactions within that context.'
format: plain_text
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value: Decode
description:
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value: '<p>To understand; to analyze in order to find meaning</p>'
value: '<p><span style="font-family:&quot;Aptos&quot;,sans-serif;font-size:12.0pt;">To understand; to analyze in order to find meaning</span></p>'
format: html
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'To understand; to analyze in order to find meaning'
format: plain_text
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name:
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value: 'Problem frame'
description:
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value: '<p>The area of research around a particular problem</p>'
format: html
weight:
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value: 24
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'The area of research around a particular problem'
format: plain_text
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name:
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value: 'Human-Centered Design (HCD)'
description:
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value: '<p>Human-centered design is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution.</p>'
format: html
weight:
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value: 15
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'Human-centered design is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution.'
format: plain_text
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name:
-
value: Clustering
description:
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value: '<p>A research analysis method characterized by grouping of words or phrases with a single or set of commonalities. In design research, this is often enacted physically by the assembly of words or phrases written on single pieces of paper into a proximate group.</p>'
format: html
weight:
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value: 4
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'A research analysis method characterized by grouping of words or phrases with a single or set of commonalities. In design research, this is often enacted physically by the assembly of words or phrases written on single pieces of paper into a proximate group.'
format: plain_text
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name:
-
value: Sympathy
description:
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value: '<p>The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of thorough emotional and intellectual understanding of another’s experience. This contrasts with empathy in that it does not include a shared experience.</p>'
format: html
weight:
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value: 32
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of thorough emotional and intellectual understanding of another’s experience. This contrasts with empathy in that it does not include a shared experience.'
format: plain_text
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name:
-
value: Empathy
description:
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value: '<p>The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another through a shared experience.</p>'
format: html
weight:
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value: 9
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another through a shared experience.'
format: plain_text
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name:
-
value: '5 Whys, aka, Laddering'
description:
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value: '<p>A method by which an interviewer derives additional detail and undercurrents from an interviewee. Typically characterized by the interviewer repeatedly asking “why” about a qualified or abstract word or phrase used during an interview. A common metric is for the interviewer to do this five times in a line of questions.</p>'
format: html
weight:
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value: 1
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'A method by which an interviewer derives additional detail and undercurrents from an interviewee. Typically characterized by the interviewer repeatedly asking “why” about a qualified or abstract word or phrase used during an interview. A common metric is for the interviewer to do this five times in a line of questions.'
format: plain_text
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name:
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value: Participants
description:
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value: '<p>The people for and with whom design teams work, because they participate in the use of the products, services, and systems we design.</p>'
format: html
weight:
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value: 23
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'The people for and with whom design teams work, because they participate in the use of the products, services, and systems we design.'
format: plain_text
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name:
-
value: 'Guided Tour'
description:
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value: '<p>A research methodology during which a participant shows researcher(s) their physical space, collections, or other assets so that the researcher(s) understand the participant’s context and reality through the participant’s point of view.</p>'
format: html
weight:
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value: 13
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'A research methodology during which a participant shows researcher(s) their physical space, collections, or other assets so that the researcher(s) understand the participant’s context and reality through the participant’s point of view'
format: plain_text
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name:
-
value: Touchpoints
description:
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value: '<p>Any point of contact between a customer and a service or service provider. This could be the design of a receipt, the comfort of a waiting room, or the usability of a web page.</p>'
format: html
weight:
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value: 34
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alias: ''
langcode: en
pathauto: 0
field_description:
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value: 'Any point of contact between a customer and a service or service provider. This could be the design of a receipt, the comfort of a waiting room, or the usability of a web page.n></p>'
format: plain_text
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name:
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value: 'Fail early, fail fast, fail small'
description:
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value: '<p>A design research principle expressing the ethos that, through quickly making and testing small solutions to big problems in quick succession, drawing lessons for what works or does not work from those tests, and revising the next solution accordingly, more effective and successful end solutions can be reached than if a single large solution was launched once and without testing.</p>'
format: html
weight:
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value: 11
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alias: ''
langcode: en
pathauto: 0
field_description:
-
value: 'A design research principle expressing the ethos that, through quickly making and testing small solutions to big problems in quick succession, drawing lessons for what works or does not work from those tests, and revising the next solution accordingly, more effective and successful end solutions can be reached than if a single large solution was launched once and without testing'
format: plain_text
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