Reading Log Files

Table of Contents

• Disclaimer
• Basic Troubleshooting Information
• What to do with the rest of the log

Disclaimer

Log files are primarily a tool for the developers to debug the tool when issues appear, and are not created with users in mind. As such, while you may be able to disseminate certain pieces of information for troubleshooting purposes, log files are highly unlikely to tell you exactly what issue you're having unless you are familiar with how Anamnesis itself runs.

The information that can be extracted and used while troubleshooting is detailed below.

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Basic Troubleshooting Information

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Your log file can be easily accessed from within the tool, or manually via Windows Explorer.

1. OS - The Operating System and version.
   • Anamnesis will only work on Windows 10 or newer.
2. Framework - The version of the .NET Desktop Framework that is being used.
   • Anamnesis is built on and requires the .NET Desktop Framework 5.0.9 or newer.
3. OS Architecture - Is the operating system in use 64bit capable?
   • Anamnesis will not run on x86 (32bit) architecture.
4. Process Architecture - Is the CPU 64bit capable?
   • In order to run a 64bit application like Anamnesis, you need both a 64bit CPU and OS.
5. Anamnesis Version - The current version of Anamnesis you have installed
   • Most issues are caused by people running an out of date version of the tool. It is unwise to run old versions of the tool, unless a newer built is particularly unstable. If the tool has not automatically offered an update, you can manually update by downloading the latest version, and doing a fresh install.
6. Check Working Directory - The location Anamnesis is running from
   • Part of a process to ensure Anamnesis knows where it is. This is useful in the event that your antivirus program is interfering with the tool's operation.

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What to do with the rest of the log

Any information in a log file outside of the items outlined above are, again, written for developers for debugging purposes. If you are experiencing an issue and you have used the information provided within your log file in conjunction with the Troubleshooting guide but are unable to solve the issue, then please follow the instructions provided in the Troubleshooting guide to report your issue here on Github.

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