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Update post latest review
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sdb9696 committed Nov 6, 2024
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Expand Up @@ -147,19 +147,20 @@ The event entity captures events like doorbell rings, motion alerts, and interco

### Realtime event stability

Home Assistant needs to be able to access port 5228 externally to be able to connect to the realtime event service.
Home Assistant requires outbound TCP access to port 5228 to connect to Ring's real-time event service.
Ensure your firewall and network configuration allow this connection.

Below are steps to follow if realtime events are not working.

#### Step 1

If you are experiencing issues with receiving ring alerts, the reason could be that you have too many authenticated devices on your ring account.
Prior to version 2023.12.0, the Home Assistant ring integration would register a new entry in `Authorized Client Devices` in the `Control Centre` at [ring.com](https://account.ring.com/account/control-center/authorized-devices) every time it restarted.
If you have been using the ring integration before this, you may have many `Authorized Client Devices` in the `Control Centre` on [ring.com](https://account.ring.com/account/control-center/authorized-devices).
This can cause issues receiving ring alerts.
You should delete all authorized devices from [ring.com](https://account.ring.com/account/control-center/authorized-devices) `Control Centre` which are from Home Assistant
(i.e. do not delete those named `iPhone` or `Android`; Home Assistant authorized devices are usually named `ring-doorbell:HomeAssistant/something` or `Python`).
If you have too many `Authorized Client Devices` to delete them individually, it might be easier to `Remove all devices` and then re-authorize your required devices.
Issues with Ring alerts may be caused by having too many authenticated devices on your Ring account. Before version 2023.12.0, the Home Assistant Ring integration would register a new entry in `Authorized Client Devices` in the `Control Center` at [ring.com](https://account.ring.com/account/control-center/authorized-devices) on every restart.
{% warning %}
When cleaning up devices:
1. Only delete entries that start with `ring-doorbell:HomeAssistant` or `Python`
2. Do NOT delete entries for your phones or other Ring apps
3. If there are too many devices to delete individually, you can use the `Remove all devices` option, but you'll need to re-authorize all your devices afterward
{% endwarning %}

#### Step 2

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